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How i8n Handles Your Personal Data

At i8n, we take how we collect, store and use your personal data seriously — this page sets out exactly what we gather, why we need it, and…

Data TransparencyAccount-Level AccessIndia-Focused PolicySecure StorageYour Right to Erasure

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What This Policy Covers and Where It Applies

i8n Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This privacy policy applies to all personal data processed when you create and use an account on i8n, including information you provide during registration, payment transactions made via UPI, Paytm or PhonePe, and data generated through your activity in the lobby. Jurisdiction for data processing is

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determined by applicable local law, and our policy is available to you where local law permits access to our services. We do not sell your personal data to third parties. Data shared with payment processors — such as UPI, Paytm and PhonePe — is limited strictly
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to what those processors require to complete a transaction, and is governed by their own privacy terms in addition to ours. We retain transaction records for the period required by applicable financial regulations.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you want to exercise your data rights — access, correction, deletion or portability — our privacy team can be reached through any of the channels below.

Email the Privacy Team Send a written data request to our dedicated privacy address. Include your account email so we can verify your identity before processing any access, correction or deletion request promptly.

Live Chat Support Open the live chat window from your account dashboard and select the Privacy option. A trained agent will log your request and escalate it to the privacy team within one business day.

In-Account Request Form Log into your i8n account, go to Settings, then Privacy, and submit a formal data request directly. This creates a trackable ticket so you can follow the status of your request end to end.

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

We apply technical and organisational controls at every stage of data handling — from the moment you enter details at registration through to how long we retain records…

Data We Collect

We collect your name, contact details, date of birth, payment identifiers linked to UPI, Paytm or PhonePe, and session activity.

Cookie Usage

Cookies on i8n track session state, language preference and login status. Analytics cookies are used in aggregate form only.

Account Security

Passwords are stored using one-way hashing. Sensitive account changes require identity re-verification via your registered mobile number or email.

Data Retention Schedule

Active account data is held for the life of your account.

Third-Party Sharing

Data is shared only with payment processors required to complete deposits and withdrawals, and with fraud-prevention services under strict contractual…

Your Rights and How to Request Changes

You may request a copy of your data, ask us to correct inaccuracies, restrict processing or request deletion at any…

Frequently Asked Questions About Your Privacy

These questions cover the data rights and privacy practices we hear about most from account holders in India. If your question is not answered here, use the contact paths in the section above to reach our privacy team directly.

We collect your name, email address, mobile number, date of birth and the payment identifiers you link to your account — such as your UPI ID or Paytm number — along with login timestamps and session data generated while you use the platform.

Payment identifiers are passed to the relevant processor — UPI, Paytm or PhonePe — only to complete the transaction. We do not store full payment credentials on our servers. Each processor's own privacy policy also governs how they handle your transaction data.

Yes. Submit a data access request through your account settings under Privacy, or email our privacy team directly. We will verify your identity and deliver a structured copy of your personal data within 30 days of confirming your request.

Submit an erasure request through the in-account Privacy form or via our privacy email. We will delete non-transactional personal data within 90 days. Transaction records required by applicable financial law are retained for the legally mandated period before deletion.

No. We do not sell, rent or share your personal data with marketing partners. Data is disclosed only to payment processors needed to complete transactions and to fraud-prevention services, both under strict contractual data-protection obligations.

Transaction and financial records are retained for the period required under applicable Indian financial regulations. Non-transactional personal data — such as preferences and session logs — is deleted within 90 days of a verified erasure request or account closure.

Contact our privacy team first via the in-account request form or live chat. If you are not satisfied with our response, you may escalate the matter to the relevant data-protection authority under applicable local law where our services are permitted.

How i8n Handles Your Personal Data

Reach Our Privacy Team Directly

How We Protect and Manage Your Data

Data We Collect

Cookie Usage

Account Security

Data Retention Schedule

Third-Party Sharing

Your Rights and How to Request Changes

Frequently Asked Questions About Your Privacy

01 What personal data does i8n collect when I create an account?

02 How is my payment data handled when I deposit via UPI or PhonePe?

03 Can I request a copy of all the data i8n holds about me?

04 How do I ask i8n to delete my personal data?

05 Does i8n share my data with third parties for marketing?

06 How long does i8n keep my data after I close my account?

07 Who should I contact if I believe my privacy rights have been violated?

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